Refund Policy

At Taxxavy, we are committed to providing high-quality financial health analysis services. This Refund Policy outlines the circumstances under which refunds may be issued for our services.

1. General Refund Policy

Due to the digital nature of our services and the immediate processing and analysis that occurs upon submission, most of our services are non-refundable once the analysis has been initiated or completed. However, we understand that exceptional circumstances may arise, and we will consider refund requests on a case-by-case basis.

2. Services Eligible for Refund

2.1 Financial Health Analysis

Refunds for Financial Health Analysis services may be considered in the following circumstances:

• Service Not Delivered: If we fail to deliver the analysis report within the promised timeframe (typically 24-48 hours) due to technical issues on our end, you may be eligible for a full refund.
• Duplicate Payment: If you were charged twice for the same service, we will refund the duplicate payment immediately upon verification.
• Technical Errors: If a technical error on our part prevents you from accessing or using the service, we will work to resolve the issue or provide a refund if resolution is not possible.

2.2 Virtual CFO Services

For ongoing Virtual CFO services, refunds may be available for unused portions of prepaid service periods, subject to the terms of your specific service agreement.

2.3 Tax Notice Resolution Services

Refunds for Tax Notice Resolution services are generally not available once work has commenced, as these services involve immediate professional consultation and document preparation.

3. Non-Refundable Situations

Refunds will NOT be issued in the following circumstances:

• If the analysis has been completed and the report has been generated and delivered
• If you provided incorrect or incomplete financial data that affects the analysis quality
• If you are dissatisfied with the results or recommendations, as these are based on the data you provided
• If you change your mind after the service has been initiated
• If the service was used or accessed successfully
• For any custom or specialized services that have been completed

4. Refund Request Process

4.1 How to Request a Refund

To request a refund, please contact us within 7 days of your purchase (or within 7 days of the service delivery date, whichever is later) using one of the following methods:

• Email: admin@taxxavy.com
• Phone: +91 91769 46667
• Contact Form: Visit our Contact Us page

4.2 Required Information

When requesting a refund, please provide:

• Your full name and business name
• Email address used for the purchase
• Order or transaction ID
• Date of purchase
• Reason for refund request
• Any relevant documentation or screenshots

4.3 Refund Processing Time

Once we receive your refund request:

• We will review your request within 3-5 business days
• If approved, refunds will be processed within 7-10 business days
• Refunds will be issued to the original payment method used for the purchase
• You will receive email confirmation once the refund has been processed

5. Partial Refunds

In some cases, we may offer partial refunds if:

• Only a portion of the service was delivered
• There was a partial service failure that we were unable to resolve
• You have unused credits or prepaid service time remaining

The amount of any partial refund will be determined based on the specific circumstances and the value of services already provided.

6. Chargebacks

If you initiate a chargeback with your bank or credit card company without first contacting us to resolve the issue, we reserve the right to dispute the chargeback and may suspend or terminate your account. We encourage you to contact us first so we can work together to resolve any issues.

7. Service Credits

In some cases, instead of a refund, we may offer service credits that can be applied to future purchases. Service credits are non-transferable and may have expiration dates. You will be notified of any terms and conditions associated with service credits.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. Changes will apply to purchases made after the policy update date.

9. Contact Us

If you have questions about this Refund Policy or need to request a refund, please contact us:

• Email: admin@taxxavy.com
• Phone: +91 91769 46667
• Business Hours: Monday - Friday, 9:00 AM - 6:00 PM IST
• Address: 1ST FLOOR, D4, Lotus colony, 1st street, Devar Salai, Nandanam, Chennai, Tamil Nadu, 600035

You can also visit our Contact Us page for more ways to reach us.